Question 1

What can I expect from Letzia?

Accepted Answer

Letzia Lawn and Garden takes pride in providing exceptional customer service, collaborating with our clients to ensure we meet your needs and exceed your expectations. We offer:

* Hardworking, experienced and multi-skilled staff 
* Prompt and flexible services with attention to detail
* Quick, competitive, no-obligation, free quotes 
* Consistently high quality, affordable services 
* No hidden or additional fees - we are always upfront about costs
* Environmentally-friendly, battery-powered equipment, reducing noise and toxic petrol fumes (where possible)

Question 2

What areas/locations do you service?

Accepted Answer

We service the Illawarra region, from Stanwell Tops to Kiama Downs (and all of Kiama). This includes all suburbs from the sea to the escarpment within the region displayed on the map.

Question 3

What's the process?

Accepted Answer

How we work:

* After your website or email enquiry, you will be contacted by our friendly office staff within 24 hours to discuss your needs and, if necessary, arrange a time for a site visit. Or skip the wait and call us!

* At the site visit, our professional team will collaborate with you to create a project plan and an obligation-free price quote. Within 24 hours, a copy of the quote will be emailed to you, and if you accept the quote, office staff will contact you to arrange a mutually convenient date and time to complete the work.

* On completion, we will invite you to inspect the project to ensure your needs have been met before payment will be requested via an emailed invoice. Payment is by credit/debit card/electronic funds transfer, with all details included on the invoice. We kindly ask that all accounts are paid within 7 business days. If payment is not made within 14 business days of the date of service, unfortunately this may affect future bookings.

* We may ask if you are happy for us to take and publish before & after photos on our website/social media - no obligation! But we would love to feature your beautiful home, business or workplace.

* We will also touch base after the project is completed to make sure you're happy, and request feedback - testimonials and positive reviews are the lifeblood of small businesses!

Sound good?

Question 4

What is your price structure? Do you charge by the hour or by the job?

Accepted Answer

When we prepare your quote, we calculate the price by the job. Variables such as the parts of the job required, the size of the space, the condition of the space, waste disposal fees and projected time to complete are some of the factors considered with the price we quote.

Question 5

Are you licensed and insured?

Accepted Answer

Yes, our ABN is 38 191 950 793, and we are fully insured. A copy of our insurance policy is available upon request.

Question 6

Do you work with both residential and commercial clients?

Accepted Answer

Yes - our services are available to everyone! We happily provide smaller one-off jobs for residential homes, through to large commercial or strata projects.

Question 7

Do you accept small, or one-off jobs?

Accepted Answer

Yes - and we'll take as much care of your property, as we do of our own. No job is too big or small.

Question 8

What background checks have been undertaken by your staff?

Accepted Answer

For your peace of mind, our staff have undergone a National Police Check and a Working With Children Check as a part of the employment process.

Question 9

Are you a registered provider for NDIS and My Aged Care?

Accepted Answer

Not yet - but we're working on it. Regardless, you can still use our services! We provide tax invoices upon payment, and you are able to claim back the cost of our services from your package with your service provider.

Question 10

Is a deposit required?

Accepted Answer

For projects under $500, a deposit is not required.
For projects over $500, a 50% deposit is required within 3 business days prior to the day the project is commencing. Payment details will be included on the invoice sent to you after you accept the quote.

Question 11

What payment options are available?

Accepted Answer

We can accept payments via Eftpos, EFT (bank transfer), PayID, PayPal, Mastercard, Visa and cash.

Question 12

Do you offer payment plans?

Accepted Answer

No, we don't offer payment plans.

However, PayPal does offer interest-free four-installment payment plans. Please go to the PayPal website for information, and terms and conditions. Any arrangement you make with PayPal will be independent from Letzia Lawn & Garden.

Question 13

Do you offer timetabled/regular services?

Accepted Answer

Absolutely - and regular services get discounted pricing.

Question 14

Do you offer discounts?

Accepted Answer

Yes - timetabled/regular services are costed at discounted rates.

Question 15

What is your cancellation policy?

Accepted Answer

If a project quoted at >$500 is cancelled within 48hrs of the agreed date of commencement, the deposit will be forfeited. We ask for a deposit often to buy materials to complete the project, and this is one reason why we have this policy. If the project is postponed to another date, you will not lose your deposit.

Of course, we understand that emergencies or unexpected events can occur, so if you do need to cancel, please call our friendly office staff to discuss how we can help.

Question 16

What happens if I'm not happy with the job?

Accepted Answer

We take pride in our work, and aim to always leave our clients 100% satisfied. 
If this isn't the case, please speak to our staff on site before they leave. Alternatively, phone or email us, and we will return as soon as we can to fix the issue free of charge.

Letzia Lawn & Garden

Frequently asked questions